Pet Product fulfillment FAQ
What is pet product fulfillment?
Pet product fulfillment is the storage, picking, packing and shipping of pet food, treats, supplements, toys and accessories for pet brands. A specialist pet 3PL adds best-by and lot control, packaging for heavy bags, subscription handling and pet retailer compliance on top of standard ecommerce fulfillment.
Do you handle pet food and treats?
Yes. Dry kibble, canned and pouch food, freeze-dried food, baked and jerky treats, chews and bully sticks are core to what we do. Dated products are received by lot and best-by date and shipped first-expiry, first-out. Frozen and refrigerated options are available in select markets.
How do you manage expiration dates on pet food?
We use FEFO (first-expiry, first-out) picking. Best-by dates and lot numbers are captured at receiving, and you can set minimum remaining shelf-life rules per channel, for example a longer window for retailer purchase orders than for DTC orders.
What happens if one of my products is recalled?
Because each shipped unit of a dated SKU is tied to a lot, we can pull a report of exactly which orders and customers received an affected lot and place the remaining stock on quarantine hold immediately. The recall decision and any FDA reporting stay with you as the brand, and we support you with the data.
Are your pet food storage operations FDA compliant?
Pet food is regulated by FDA as animal food. For food and treat brands, FDA-registered facilities are available, with sanitation, pest control and holding conditions designed to meet the current good manufacturing practice requirements for holding animal food. Product labeling, formulation and state feed registrations remain the brand's responsibility.
Can you ship heavy bags of dog food and cat litter affordably?
Yes. Heavy items are where packaging and carrier selection matter most. We choose cartons that fit the bag closely to control dimensional weight, avoid carrier additional-handling thresholds where possible, and rate-shop across carriers and service levels for each order.
Do you support autoship and subscription boxes?
Yes. We connect to your subscription app, forecast renewal volume, pre-stage inventory and release renewals in planned waves so subscription orders ship on time. Curated monthly boxes with mixed treats and toys can be kitted in advance.
Can you fulfill orders for Chewy, Petco or PetSmart?
We can ship retail and distributor purchase orders to the specifications in each retailer's vendor guide, including EDI documents such as purchase orders, advance ship notices and invoices, GS1-128 carton labels, pallet builds and delivery appointments. Becoming an approved vendor is handled between you and the retailer.
Do you sell on Amazon and other marketplaces too?
Yes. The same inventory can serve Shopify and other DTC stores, Amazon (including FBA prep and Multi-Channel Fulfillment orders), Walmart Marketplace and TikTok Shop. We are an independent fulfillment provider and are not affiliated with any marketplace.
Where do you ship pet orders from?
Our fulfillment network covers 25 U.S. markets, which lets most brands reach the majority of U.S. customers in one to two days by ground when inventory is split across two or three markets. Canada (Toronto, Vancouver, Montreal) and Mexico (Mexico City) are coming soon.
Do you handle flea and tick products?
Yes, with care. Topical flea and tick products are typically EPA-registered pesticides, while oral treatments are generally FDA-regulated animal drugs. We store them apart from food and treats and follow label and carrier rules, including hazmat or limited-quantity handling for aerosols where required.
How fast can I get a quote?
Usually within 24 hours. Share your SKU list, bag weights, monthly order volume and channels, and we will send a custom, transparent quote with no long-term commitment required to get started.